AI Recommendation Report
Copperleaf Physio
Who AI recommends when people look for a physio in Box Hill VIC 3128, and where you stand.
Needs work
AI Recommendation Score
AI named you in 4 of 64 answers.
Prepared for Copperleaf Physio by sbw studio
Sample report. The business, the other businesses, every AI answer and the review and search figures are made up to show what the report looks like. The ABS figures are real.
Executive summary
When people in Box Hill ask an AI assistant for a physio, Copperleaf is named in only a few answers, while Wattlebrook Physio & Pilates is named in about half. Each of your competitors is known for one thing, said plainly in several places AI reads. AI does not yet know what you are known for, and ChatGPT tells people you are closed on Saturdays.
Your best opening is women's health. No clinic owns it in AI answers, in English or Mandarin, and you already offer it. Start by fixing your Saturday hours and other wrong details, then build a proper women's health page and say clearly that you have a Mandarin-speaking physio.
34/100
Needs work
70 and over: strong. 40 to 69: room to grow. Under 40: needs work.
Your scorecard
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AI recommends you13How often AI names you, compared with the business it names most. Counts for 40% of your score.
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Facts AI gets right36Your address, phone, hours, services and prices, checked in every assistant. Counts for 20% of your score.
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Google profile35New reviews, replies, photos and booking, compared with your competitors. Counts for 20% of your score.
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Website73Whether AI assistants can read and understand your website. Counts for 20% of your score.
Your score is built from four parts. At the free re-test we score you the same way, so you can see what moved.
- answers named you
- 4/ 64
- among the businesses AI named
- #5/ 6
- facts AI got right
- 10/ 28
Your first three steps
- Fix the facts AI gets wrong. ChatGPT says "Ground floor, 3 Old Mill Road, Box Hill".
- Build out your women's health and pelvic floor page. No business in Box Hill owns this need yet.
- Say "Mandarin-speaking physio" in words. Only 1 of 4 assistants know you speak Mandarin.
Does AI recommend you?
When someone asks an AI assistant for a physio, most people only look at the three or four businesses it names.
In short AI named you in 4 of 64 answers, 5th of the 6 businesses it named. Gemini named you most often. ChatGPT and Claude never did.
We asked 4 assistants 10 questions that people in Box Hill type when they need a physio: 6 general ones twice each and 4 about your business once each. That's 64 answers in all. These are the businesses they named most.
| Business | ChatGPT | Gemini | Perplexity | Claude | All 64 answers |
|---|---|---|---|---|---|
| Wattlebrook Physio & Pilates | 9 | 7 | 8 | 7 | 31 (48%) |
| Quillstone Sports Physio | 7 | 6 | 6 | 7 | 26 (41%) |
| Evenkeel Physio | 4 | 9 | 5 | 4 | 22 (34%) |
| Hollowmere Physiotherapy | 2 | 2 | 0 | 2 | 6 (9%) |
| Copperleaf Physio (you) | 0 | 2 | 2 | 0 | 4 (6%) |
1 other business was named at least once. 9 answers named no business in Box Hill at all. AI usually lists several businesses. When it names you, you come 2nd on average; Wattlebrook Physio & Pilates comes 1st.
Why does AI pick them?
Assistants explain their picks. Their reasons, and where they read them, show what you need to say and where.
In short Your rating is as good as anyone's, so reviews don't explain the gap. Each of the other clinics is known for one thing, said in plain words in several places AI reads. AI doesn't know yet what Copperleaf is known for.
| Business | What AI says about them | Where AI read it |
|---|---|---|
| Wattlebrook Physio & Pilates4.8 from 412 Google reviews | Mandarin and Cantonese-speaking physios open until 8pm on weekdays |
Google Business Profile and HotDoc |
| Quillstone Sports Physio4.9 from 288 Google reviews | the go-to for running and sports injuries Saturday morning appointments |
Business websites and Google Business Profile |
| Evenkeel Physio4.7 from 156 Google reviews | falls prevention and home visits for older people bulk bills with a GP management plan |
Healthshare |
| Hollowmere Physiotherapy4.6 from 97 Google reviews | a short walk from Box Hill Hospital rehab after knee and hip replacements |
Business websites and Google Business Profile |
| Copperleaf Physio (you)4.9 from 64 Google reviews | a small general physio clinic lists pelvic floor physiotherapy |
Google Business Profile and Business websites |
Google profiles side by side
Your Google Business Profile is the source AI cites most for local businesses. Here is yours next to the businesses AI names most.
| Business | Rating | New reviews, past year | Owner replies | Photos | Claimed | Online booking |
|---|---|---|---|---|---|---|
| Wattlebrook Physio & Pilates | 4.8 (412) | 40+ | 90% | 86 | Yes | Yes |
| Quillstone Sports Physio | 4.9 (288) | 31 | 70% | 54 | Yes | Yes |
| Evenkeel Physio | 4.7 (156) | 18 | 20% | 22 | Yes | No |
| Hollowmere Physiotherapy | 4.6 (97) | 9 | 10% | 15 | Yes | No |
| Copperleaf Physio (you) | 4.9 (64) | 7 | 0% | 6 | Yes | No |
New reviews and owner replies are counted from each profile's 40 newest reviews; "40+" means all 40 came in the past year.
Where can you win?
Some customer needs have no clear owner in AI answers yet. Owning one is the quickest way to get recommended.
In short No business owns women's health and pelvic floor yet, and you're the closest. That's where we'd start.
Each row is something people in Box Hill ask for. The marks show how strongly AI links each business to it.
| What people ask for | Wattlebrook Physio & Pilates | Quillstone Sports Physio | Evenkeel Physio | Hollowmere Physiotherapy | You |
|---|---|---|---|---|---|
| General physio | Strong | Strong | Strong | Some | Some |
| Back pain | Strong | Some | Strong | Not linked | Not linked |
| Saturdays and evenings | Strong | Strong | Not linked | Not linked | Not linked |
| Sports and running injuries | Some | Strong | Not linked | Not linked | Not linked |
| Rehab after surgery | Not linked | Not linked | Some | Some | Not linked |
| Older people, falls and GP plans | Not linked | Not linked | Strong | Some | Not linked |
| Women's health and pelvic floorOpen, and you're the closest | Not linked | Not linked | Not linked | Not linked | Some |
| Mandarin-speaking physioAsked because 34% of the past year's local reviews in your category are written in Chinese. | Strong | Not linked | Not linked | Not linked | Some |
Own women's health in Box Hill
No clinic is strongly linked to women's health or pelvic floor care, in English or in Mandarin. You already offer it, and Gemini and Perplexity name you for it. ChatGPT and Claude don't yet, because your website covers it in one line and no review mentions it.
Put that together with your Mandarin-speaking physio and you'd be the only clinic AI can recommend for women's health in either language. It suits the area too: three in four residents are of working age, and a third of recent local physio reviews are written in Chinese.
Rehab after surgery is also open, but it isn't your strength. Hollowmere and Evenkeel are closest.
Questions you win, sometimes
- pelvic floor physio box hill2 of 4 answers
- physio box hill1 of 8 answers
- 博士山 会说中文的物理治疗师1 of 4 answers
Questions you should win but don't
- 博士山 产后盆底康复 物理治疗0 of 4 answers4 of these answers named no business in Box Hill at all.
- 博士山 腰疼 哪家物理治疗好0 of 4 answers
Is AI telling people the right things about you?
Wrong hours or an old phone number lose you customers before they ever contact you.
In short AI got 10 of 28 facts right. It got your address, phone, Saturday hours and price wrong.
We asked each assistant about Copperleaf Physio by name and checked the answers against your website. AI got 10 of 28 facts right. 5 were wrong and 13 were missing.
| Fact | Your details | ChatGPT | Gemini | Perplexity | Claude |
|---|---|---|---|---|---|
| Address | Level 1, 12 Sample Lane, Box Hill VIC 3128 | WrongGround floor, 3 Old Mill Road, Box Hill | Right | WrongGround floor, 3 Old Mill Road | Right |
| Phone | (03) 7010 1234 | Right | Right | Wrong(03) 7010 1000 | Missing |
| Opening hours | Weekdays 8am to 7pm, Saturday 8am to 1pm | Right | Right | Missing | Missing |
| Saturday hours | 8am to 1pm | Wrongclosed on weekends | Right | Missing | Missing |
| Main services | Women's health, back pain, clinical Pilates | Missing | Right | Right | Missing |
| Languages spoken | Mandarin | Missing | Missing | Right | Missing |
| Price | $95 first appointment | Wrong$80 for a first visit | Missing | Missing | Missing |
How you describe yourself
Women's health and general physiotherapy in Box Hill, in English and Mandarin, with a clinical Pilates studio.
From your homepage
How AI describes you
A small general physiotherapy clinic in Box Hill with good reviews.
The most common wording across the answers
- Left out by AI: women's health, Mandarin and clinical Pilates.
- Repeated by ChatGPT: "some reviews mention appointments running late"
Where does AI get its information?
AI repeats what it reads. Fix the places it reads most and the answers change.
In short Most of what AI reads about physios in Box Hill comes from Google Business Profile and Business websites. You're missing from HotDoc, where 1 of the businesses above appears.
Across all 64 answers, these are the sites the assistants cited. The ones at the top are worth fixing first.
| Source | Share of citations | Copperleaf Physio there? |
|---|---|---|
| Google Business Profile | 27% | Listed, 4.9 from 64 reviews |
| Business websites | 16% | Yours is cited 4 times |
| HotDoc | 13% | Not seen. 1 of the businesses above is. |
| 11% | Not seen | |
| Healthshare | 9% | Not seen. 1 of the businesses above is. |
| Council and local news | 9% | Not seen |
| 9% | Not seen | |
| Other sites | 7% | - |
What AI searched for
To answer, the assistants ran these web searches. Showing up for them in Google and Bing results helps AI find you.
- physiotherapy Box Hill VICGemini and Claude26 times
- Box Hill Mandarin speaking physiotherapistChatGPT3 times
- 博士山 物理治疗Gemini3 times
- Chinese speaking physio Box HillPerplexity3 times
- Box Hill physiotherapist MandarinClaude3 times
- physio box hill reviewsChatGPT2 times
- physio box hillGemini2 times
- best physio box hillPerplexity2 times
What to do next
In order of impact. You can do most steps yourself; a few need your web person.
In short 6 steps, 3 of them things you can do yourself, most in under an hour.
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Fix the facts AI gets wrong
Update your address, phone, Saturday hours and price on your Google profile, Facebook, directories and your website, so every place says the same thing.
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Build out your women's health and pelvic floor page
Answer the questions people ask about women's health and pelvic floor, in plain words, in English and Mandarin.
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Say "Mandarin-speaking physio" in words
Put it on your homepage and your Google profile as text, not only in an image.
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Get listed on HotDoc
Assistants cite HotDoc in 13% of their sources, and 1 of the 4 businesses above appears there.
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Ask women's health and pelvic floor customers for reviews
AI quotes reviews when it explains a pick. Reviews that mention women's health and pelvic floor teach it what you do.
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Add your business details as structured data
Your hours, address and services, in a format every assistant reads the same way.
Want a hand with this?
In a 30-minute call we walk through this report with you, answer your questions and agree your first three fixes. It's A$70 for you instead of A$99, because the A$29 you paid for this report comes off. If you go on to a project with us, the call fee counts toward it. Message us on WhatsApp at +61 432 836 439 and we'll find a time that suits you.
Free re-test on 4 December 2026
We'll ask the same 10 questions again and show you what moved.
The details
For anyone who wants to check our work: every question, two of the answers, your website checks and how we tested.
Every question
Each dot is one answer; filled dots named Copperleaf Physio. General questions were asked twice in each assistant, questions about your business once.
| # | Question, as typed | ChatGPT | Gemini | Perplexity | Claude | Named most |
|---|---|---|---|---|---|---|
| 1 | physio box hill | 0 / 2 | 1 / 2 | 0 / 2 | 0 / 2 | Wattlebrook Physio & Pilates |
| 2 | best physio near box hill for lower back pain | 0 / 2 | 0 / 2 | 0 / 2 | 0 / 2 | Wattlebrook Physio & Pilates |
| 3 | physio open saturday box hill | 0 / 2 | 0 / 2 | 0 / 2 | 0 / 2 | Quillstone Sports Physio |
| 4 | sports physio box hill running injury | 0 / 2 | 0 / 2 | 0 / 2 | 0 / 2 | Quillstone Sports Physio |
| 5 | physio after knee replacement near box hill hospital | 0 / 2 | 0 / 2 | 0 / 2 | 0 / 2 | Hollowmere Physiotherapy |
| 6 | bulk billed physio box hill gp plan | 0 / 2 | 0 / 2 | 0 / 2 | 0 / 2 | Evenkeel Physio |
| 7 | pelvic floor physio box hill | 0 / 1 | 1 / 1 | 1 / 1 | 0 / 1 | You |
| 8 | 博士山 会说中文的物理治疗师Box Hill physio who speaks Chinese | 0 / 1 | 0 / 1 | 1 / 1 | 0 / 1 | Wattlebrook Physio & Pilates |
| 9 | 博士山 产后盆底康复 物理治疗Box Hill pelvic floor physio after giving birth | 0 / 1 | 0 / 1 | 0 / 1 | 0 / 1 | No Box Hill business |
| 10 | 博士山 腰疼 哪家物理治疗好Box Hill back pain, which physio is good | 0 / 1 | 0 / 1 | 0 / 1 | 0 / 1 | Wattlebrook Physio & Pilates |
Two of the answers
For a Saturday appointment in Box Hill, Quillstone Sports Physio opens from 8am to midday, and Wattlebrook Physio & Pilates has Saturday sessions until 2pm. Copperleaf Physio is closed on weekends, so you would need a weekday visit there.
Wattlebrook Physio & Pilates: Mandarin and Cantonese-speaking physios, open until 8pm on weekdays. Evenkeel Physio: falls prevention and home visits for older people, bulk bills with a GP management plan. Copperleaf Physio: a small general physio clinic, lists pelvic floor physiotherapy.
Can AI read your website?
10 of 13 checks pass.
- UrgentStructured data. No Organization or LocalBusiness schema. Nothing on the page tells a machine your legal name, address, or what kind of business you are.
- FixPage depth. About 410 words on the homepage. Thin pages rarely get cited.
- UrgentSecond language (Mandarin). We found no Mandarin text on your homepage. Content shown only in images, or through a translate widget, can't be read by AI assistants.
Passing: AI crawler access, llms.txt, Page title, Page description, Headings, Sitemap, Canonical link, Link previews, Speed and HTTPS.
What shaped the questions
- Your services
- Women's health and pelvic floor, Back and neck pain, Clinical Pilates and General physiotherapy, read from your website on 5 October 2026.
- What people search
- The English questions follow the most-searched physio terms around Box Hill in the past 12 months, typed the short way most people search. The most-searched term is "physio box hill", about 880 searches a month. Advertisers pay about US$4.10 a click for it on Google, so a free recommendation from AI is worth having.
- Your area
- Mandarin: 3 of the 10 questions. 34% of the past year's local reviews in your category are written in Chinese.
- Chinese (traditional): not tested. 3% of recent local reviews, under the 10% line. Tell us if your customers use it and we'll add it.
- Median age 33.3. 75% of residents are aged 15 to 64 and 13.6% are 65 or over.
Age figures are ABS estimates for June 2025, released 27 August 2026. We read 240 Google reviews from the past 12 months for businesses like yours nearby. A language is added only when recent local signals show demand, you can turn it on or off when you order, and it never takes more than 3 of the 10 questions.
How we tested
- Run on 5 October 2026, with the location set to Box Hill VIC 3128. Everything in this report was collected that day unless a date says otherwise, and any research we quote is from the past 12 months.
- ChatGPT (gpt-6.1-sol), Gemini (gemini-3.8-flash), Perplexity (preset:low) and Claude (claude-opus-5-5).
- 6 general questions asked twice in each assistant, and 4 about your business asked once: 64 answers in all.
- Questions come from your services, what people searched in the past 12 months, and your area. 3 were in Mandarin because of recent local signals.
- AI answers change from day to day. In BrightLocal's 2026 study, asking the same question twice returned only 20 to 33% of the same businesses. That's why we ask more than once and count across every answer.
- We test each assistant's developer version. Answers in the ChatGPT and Gemini apps can differ a little, because the apps also use the person's location and history.
Words in this report
- AI assistant
- An app people ask questions in plain words: ChatGPT, Gemini, Perplexity and Claude.
- Google Business Profile
- Your listing on Google Maps and Google Search, with your hours, reviews and photos.
- Source
- A web page an assistant read and pointed to when it answered.
- Open need
- Something people ask for that AI does not yet link to any business.
- Structured data
- Details in your website's code, such as hours and address, written so machines can read them.
- llms.txt
- A short text file on your website that tells AI assistants what you do.